At Waterlooville Carpets Ltd, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (UK GDPR).
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Information We Collect
We may collect information about you when you:
Visit our store in person. Call us by telephone. Send us an email or complete our online enquiry form. Leave a message with our 24-hour message service (who collect your contact details so we can respond).
How We Use Your Information
We collect and use this information to:
Respond to your inquiry.
Process your order and manage your account.
Arrange delivery or installation of flooring.
Contact you with updates directly related to your enquiry or order.
We do not share your information with other companies for marketing purposes.
Your Rights
You have the right to:
Request a copy of the information we hold about you.
Ask us to correct or remove information that is inaccurate.
Request deletion of your data where appropriate.
Object to or restrict the processing of your data.
If you would like to exercise any of these rights, please contact us using the details below.
Data Retention
We keep your personal details for 7 years after your contract has been completed, in line with legal and accounting requirements. After this period, your information will be securely destroyed.
Cookies and Website Use
Our website may use cookies and tracking tools to improve your browsing experience. Cookies are small files saved on your device. You can adjust your browser settings to refuse cookies if you prefer.
This policy applies only to our website. If you follow a link to another website, please read their own privacy policy.
Updates to This Policy
We review our privacy policy regularly. Any updates will be published on our website and made available in-store at our service desk.
Contact Us
If you have any questions about this Privacy Policy or the information we hold about you, please contact us:
Waterlooville Carpets Ltd
31 The Square
Petersfield
Hampshire
GU32 3HH
01730 262223 / 267381
sales@waterloovillecarpets.co.uk